Samsung Galaxy A15 - Calls dropping indoors

Forum|Forum|26 days ago
September 10, 2026
1 reply
13 views

Hi, apologies if this topic has been covered many times but I can’t find a solution. My phone is constantly dropping out indoors. I have enabled WiFi calling but still dropping calls. My husband is also with ID mobile and he doesn’t have this issue, his calls never drop out. He has an Honor phone which shows on screen that he is making a WiFi call but mine doesn’t. Can anyone tell me how I know if my phone is making WiFi calls rather than struggling to get a 4g signal which it seems to be doing all the time. Is it the phone itself which is the problem?

Many thanks

M

Marquerita T

iD Mobile Employee

Hi @AC8.

Thank you for your post. I am sorry to learn you are experiencing this.

To help narrow down whether this is a WiFi calling or 4G signal issue, could you try disabling WiFi and making a call on 4G alone? If the call still drops or struggles to connect, please try the following:

- Restart your device to refresh your connection to the network.
- Turn Airplane Mode on for around 30 seconds, then turn it off again.
- Check that your mobile data is switched on.
- Remove your SIM card, gently wipe it with a clean, dry cloth, reinsert it, and restart your device.
- Check that your device software is fully up to date.

Thanks,

Marquerita

The iD Mobile Team

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