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Question

second day without roaming coverage in Spain

  • May 22, 2026
  • 1 reply
  • 6 views

This is really terrible service, we were on the motorway using apple maps yesterday when it dropped, but us in a terrible situation. I was hoping it would be back when I woke up today, I’ve had no direct communication or timescale on when this might be fixed or what the issue is. Really poor. 

1 reply

Lamiya C
iD Mobile Employee
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  • iD Mobile Employee
  • May 24, 2026

Hi ​@AislingM210 ,

 

I’m really sorry this happened, especially while you were using Apple Maps on the motorway, I can understand how worrying that must’ve been.
 

We are currently aware of a roaming issue and our teams are working to get this fixed as quickly as possible. I’m sorry you haven’t had clearer updates on this.
 

Please try:
Toggle Airplane Mode on/off
Restart your phone
Check data roaming is ON
Manually select a network if needed
 

We really appreciate your patience, and I’m sorry again for the disruption caused.

 

Lamiya