Hi ​@Aiacotter, 

Thanks for getting in touch.

The “Service not activated on network” message when trying to send picture messages (MMS) is usually linked to account restrictions rather than the handset itself.

Please note that MMS is a chargeable service and is not included within standard allowances. Because of this, you will need to ensure your Bill Cap is set above £0, as a £0 Bill Cap can block chargeable services such as picture messaging.

You can check and update this in the iD Mobile app:

• Open the iD Mobile app
• Go to My Account
• Select Manage my plan
• Tap Bill Cap and set it above £0

Once updated, please restart your handset and try sending the picture message again.

If the issue continues after this, please contact us via Live Chat or direct message so we can check your account settings further.

Owethu

Cap was set at £50 so no issues there but still not working

Hi ​@Aiacotter.

Thank you for your post and for confirming your Bill Cap is already set at £50.

As your Bill Cap is active and above £0, this means the issue is likely not related to account restrictions. The “Service not activated on network” error for picture messages (MMS) can sometimes be caused by handset settings, network registration, or the SIM not fully refreshing on the network.

To help resolve this, please try the following steps:

Restart your handset
Toggle Airplane Mode on for 30 seconds and then off again
Check that mobile data is turned on (MMS requires a data connection)
Ensure your APN settings are correctly configured for iD Mobile
If possible, test your SIM in another handset to see if the issue persists

If the issue continues after these steps, please contact us directly via live chat so we can review your account and escalate this if needed: https://www.idmobile.co.uk/live-chat.

We’re sorry for the inconvenience and appreciate your patience while we help get this resolved.

Thanks,
Marquerita
The iD Mobile Team