I’ve contacted iD Mobile twice about a recurring issue with my calls not connecting, both at home and outside. When I make a call, it shows as ringing on my phone, but it connects for the other person — they can hear me, but I hear nothing. I’ve been told to turn off FaceTime (no effect), that it was down to my WiFi (it happens on and off WiFi), and to remove and reinsert my SIM (this actually made the problem worse). The problem has now escalated: People trying to call me are often unable to get through and are sent straight to voicemail, even when I am not on a call. This has included urgent calls from the police. At the weekend I was in a situation where I needed to call the police myself, and my phone simply wouldn’t connect. This is unacceptable and raises serious safety concerns. I’ve followed every instruction given, but the issue persists, and I keep getting pushed back to basic troubleshooting. I need iD Mobile to take this seriously, acknowledge the fault, and provide a proper fix.

New Contributor

Question

Serious Call Connection Issues – No Support from iD Mobile

Forum|Forum|11 months ago
September 27, 2025
4 replies
153 views

I’ve contacted iD Mobile twice about a recurring issue with my calls not connecting, both at home and outside. When I make a call, it shows as ringing on my phone, but it connects for the other person — they can hear me, but I hear nothing.

I’ve been told to turn off FaceTime (no effect), that it was down to my WiFi (it happens on and off WiFi), and to remove and reinsert my SIM (this actually made the problem worse).

The problem has now escalated:

People trying to call me are often unable to get through and are sent straight to voicemail, even when I am not on a call.
This has included urgent calls from the police.
At the weekend I was in a situation where I needed to call the police myself, and my phone simply wouldn’t connect.

This is unacceptable and raises serious safety concerns. I’ve followed every instruction given, but the issue persists, and I keep getting pushed back to basic troubleshooting.

I need iD Mobile to take this seriously, acknowledge the fault, and provide a proper fix.

Siân W

iD Mobile Employee

I am very sorry to hear this @Sophiejneilson

Was it an emergency 999 call, as these should still be able to be made.

Can you please try the steps in this article - I can't make or receive calls from my SIM. What should I do? | iD Mobile Community

Please let us know how you get on.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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SophiejneilsonAuthor

New Contributor

I have already tried all of those steps as I said in my message. I’m still having the issue. I also have tried emailing you but was told you couldn’t help. The police number I dialled was 101. It wouldn’t connect. They have subsequently tried to call me and not been able to get through. When are you going to fix this issue for me? This has been ongoing since July. If it doesn’t get resolved I’ll need to leave the network. I can’t make or connect to calls and I’ve had a distinct lack of help from anyone at ID. losing patience….