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Community Member
May 9, 2026
Question

service not working

  • May 9, 2026
  • 2 replies
  • 19 views

My phone cuts out after minutes, sometimes no one can contact me & no service at times. It's really frustrating, it's been going on for ages. 

    2 replies

    New Contributor
    May 9, 2026

    I live in EH16 and my phone has not been working properly for days. No network coverage outside home and even when I try to video people using WhatsApp or FaceTime, they say video is blurry and can’t hear me properly. Time to change network if it doesn’t improve!

    iD Mobile Employee
    May 10, 2026

    Hi ​@Danni299 & ​@Mo717 

     

    I've just sent private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

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