Service Outage (Again)(Again)

Forum|Forum|16 days ago
September 12, 2026
1 reply
12 views

Day 15 of no coverage for text, phone, mobile broadband.

The last time this happened there was no signal for 40 days and 40 nights. Three are working on the problem. Last time you said that there was nothing you can do about it. I assume that policy is unchanged. Hopefully I won’t have to wait 40 days this time for service restoration.

Affected area is ZE2 9XF. No point ringing me as I have no signal.

M

Marquerita T

iD Mobile Employee

Hi @Touchingcloth.

Thank you for your post. I'm sorry for the ongoing loss of service in your area.

I can confirm there is currently an unplanned network outage affecting ZE2 9XF. This is an unexpected network outage that can occur at any time due to unforeseen system failures, as a result of many different causes, including hardware and software malfunctions, operator mistakes, or even cyberattacks. By nature, we're unable to inform you prior to an unplanned outage, as we cannot foresee this.

At this stage, we do not have a timeline for when this will be resolved. I understand this is frustrating, particularly given your previous experience, and we appreciate your patience while this is looked into.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.