shows 4g but can't connect regardless

Forum|Forum|3 months ago
June 2, 2026
1 reply
46 views

my android samsung shows 4g but doesnt connect to the internet wherever i am. im currently in ne42 5lj, the website says coverage is fine - ive tried all the fixes, reset sim, airplane mode on and off, check settings, nothing works. i am paid up to date and should have unlimited data

Owethu M

iD Mobile Employee

Hi @sazpw,

We’re sorry to hear that you’re experiencing issues with your mobile data despite your phone showing a 4G signal and your account being in good standing.

As you’ve already tried the standard troubleshooting steps, please try setting your handset to 4G/LTE only, as this can sometimes improve data stability:

On Samsung (Android):

Go to Settings
Tap Connections
Select Mobile Networks
Tap Network Mode
Choose 4G/LTE only

Once selected, restart your handset and test your data connection again.

If the issue continues after doing this, please contact us via Live Chat so an agent can investigate further and check your account and local network performance in more detail.

Owethu