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Community Member
July 27, 2026
Question

signal

  • July 27, 2026
  • 1 reply
  • 20 views

My signal is on one bar, I did the checker before upgrading as just assumed my signal was bad on my previous phone due to age of phone etc and ID always said signal was okay but it's terrible!

    1 reply

    iD Mobile Employee
    July 27, 2026

    Hi ​@Madison1234 

     

    Thank you for getting in touch with us. Please accept my sincere apologies for the inconvenience you’ve been experiencing and the issue that you have been facing. Please send us a private a private message. 

    In the meantime, you can check the coverage in your area using the link below:
    https://www.idmobile.co.uk/help-and-advice/coverage

    You may also find it helpful to try the following steps:

    Reinsert your SIM card
    Try your SIM in another phone
    This will help determine whether the issue is related to your handset or the SIM card.

    For iPhone (iOS) – Reset Network Settings:
    Go to Settings → General.
    Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
    Confirm the reset when prompted.
    Once complete, return to the home screen and restart your iPhone.

    For Samsung – Reset Network Settings:
    From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
    Turn Select Automatically on or off.
    Alternatively:
    Go to Settings → General Management → Reset → Reset Network Settings.
    Confirm by tapping Reset Settings.

     

    Thank you,

     

    Zandile M 

    The iD Mobile Team 

     

     

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