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Community Member
Bavneet
Community Member
October 1, 2026
Question

signal

  • October 1, 2026
  • 1 reply
  • 6 views

Every time I get a phone call the connection is so poor, the line breaks and I can't have a full conversation. This is becoming extremely difficult as I have alot of health related appointments. I have tried turning it off and on and moving my sim to another phone.

Can this issue be fixed as I cannot continue with it any longer.

      1 reply

      Gemma M
      iD Mobile Employee
      Gemma M
      iD Mobile Employee
      October 2, 2026

      Hi ​@Bavneet,

       

      We're sorry to hear about the issues you've been experiencing with your coverage.
       
      We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
       
      As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage 
       
      If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
       
      They'll be able to review your account and discuss any available options based on the outcome of their investigation.
       
      Regards,
       
      Gemma M
      The iD Mobile Social Media Team

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