signal dropping in doors and outdoors

3 replies
33 views

Over last be 2/3 months my phone signal keeps dropping where calls have ended or l have no signal in areas where l used to get signal

M

Marquerita T

iD Mobile Employee

Hi @B wilk20019.

Thanks for letting us know, and sorry to hear you've been experiencing this, a change in signal or dropped calls in areas that used to work fine can be frustrating, especially over a few months.

Here are a couple of quick things that may help narrow down the cause:

Please check our coverage checker for your specific area: https://www.idmobile.co.uk/help-and-advice/coverage.
Try removing and reinserting your SIM card
If possible, try your SIM in another phone; this will help determine whether the issue lies with the handset or the SIM itself.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

B

B wilk20019Author

New Contributor

Have been with ID for over two years and had no issue, yet is now over last 3 months not gettimg signal in areas l used to her a signal and calls constantly dropping

Gemma M

iD Mobile Employee

Hi @B wilk20019,

I’m sorry to hear that you’ve recently started experiencing poor signal and dropped calls, especially after having no issues with the service previously.

As this has been ongoing for around three months, please contact our Live Chat team so they can check the coverage and service in your area, review your account and investigate the issue further. https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.