Skip to main content
Community Member
August 15, 2026

Signal has been terrible from the start???

  • August 15, 2026
  • 2 replies
  • 19 views

Since I joined last year. My signal is terrible anywhere I go and people are forever telling me they can’t hear me. Seriously thinking of leaving because of how bad it is? 

    2 replies

    Geluk
    Silver Contributor
    Silver Contributor
    August 15, 2026

    Before moving network, always check new suppliers NETWORK COVERAGE page for your postcode😄

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    August 15, 2026

    Hi ​@Ria M 

     

    Thank you for getting in touch with us. 

    We're sorry to hear you've been experiencing signal issues since joining us.

    Poor signal and call quality in multiple locations isn't the experience we want you to have. If people are regularly unable to hear you during calls, we'd first recommend checking for any available software updates on your handset and ensuring that WiFi Calling and 4G Calling are enabled, if supported by your device.

     

    In the meantime, you can check the coverage in your area using the link below:

    https://www.idmobile.co.uk/help-and-advice/coverage

     

    You may also find it helpful to try the following steps:

     

    Reinsert your SIM card

    Try your SIM in another phone

    This will help determine whether the issue is related to your handset or the SIM card.

     

    For iPhone (iOS) – Reset Network Settings:

    Go to Settings → General.

    Tap Transfer or Reset iPhone → Reset → Reset Network Settings.

    Confirm the reset when prompted.

    Once complete, return to the home screen and restart your iPhone.

     

    For Samsung – Reset Network Settings:

    From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.

    Turn Select Automatically on or off.

    Alternatively:

    Go to Settings → General Management → Reset → Reset Network Settings.

    Confirm by tapping Reset Settings.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.