Before moving network, always check new suppliers NETWORK COVERAGE page for your postcode😄

Hi ​@Ria M 

Thank you for getting in touch with us. 

We're sorry to hear you've been experiencing signal issues since joining us.

Poor signal and call quality in multiple locations isn't the experience we want you to have. If people are regularly unable to hear you during calls, we'd first recommend checking for any available software updates on your handset and ensuring that WiFi Calling and 4G Calling are enabled, if supported by your device.

In the meantime, you can check the coverage in your area using the link below:

https://www.idmobile.co.uk/help-and-advice/coverage

You may also find it helpful to try the following steps:

Reinsert your SIM card

Try your SIM in another phone

This will help determine whether the issue is related to your handset or the SIM card.

For iPhone (iOS) – Reset Network Settings:

Go to Settings → General.

Tap Transfer or Reset iPhone → Reset → Reset Network Settings.

Confirm the reset when prompted.

Once complete, return to the home screen and restart your iPhone.

For Samsung – Reset Network Settings:

From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.

Turn Select Automatically on or off.

Alternatively:

Go to Settings → General Management → Reset → Reset Network Settings.

Confirm by tapping Reset Settings.

Thank you,

Zandile M

The iD Mobile Team