I have 4 sims, 1 for each member of my family. the phone range from an old Samsung S8 to an Iphone 15 pro. Where ever any of us go, the signal is mostly 1 bar (displayed by the phones) somethimes it has full bars untill we actually try to use the phone for calls or internet then it drops away and becomes unusable.
This has been getting more prevelant over the last year to year and a half.
ID says the signal is fine, but it’s really not. What’s the solution? ID don’t seem to care.
Signal is terrible where ever we go!
+15Hi
We're sorry to hear about the issues you've been experiencing with your coverage.
We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage
If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat
They'll be able to review your account and discuss any available options based on the outcome of their investigation.
Regards,
Gemma M
The iD Mobile Social Media Team
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