New Contributor

Signal is terrible where ever we go!

Forum|Forum|1 month ago
July 21, 2026
3 replies
30 views

I have 4 sims, 1 for each member of my family. the phone range from an old Samsung S8 to an Iphone 15 pro. Where ever any of us go, the signal is mostly 1 bar (displayed by the phones) somethimes it has full bars untill we actually try to use the phone for calls or internet then it drops away and becomes unusable.
This has been getting more prevelant over the last year to year and a half.
ID says the signal is fine, but it’s really not. What’s the solution? ID don’t seem to care.

Gemma M

iD Mobile Employee

Hi @Dorri30,

We're sorry to hear about the issues you've been experiencing with your coverage.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M
The iD Mobile Social Media Team

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D

Dorri30Author

New Contributor

Thanks Gemma, I have just chatted with them and they have raised a formal complaint which will be investigated. We’ll see what happens :-)

Tashnieka D

iD Mobile Employee

Hi @Dorri30,

Thank you for the update. I’m glad to hear they’ve raised a formal complaint and that it’s now being investigated.

I completely understand that you’ll want to see how it progresses, and I hope it’s dealt with fairly and as quickly as possible. Please do keep an eye out for their response, and hopefully you’ll have a clear update soon.

Thanks,

Tashnieka