Hi ​@Jacquster013,

Sorry to hear you’re having issues with your service.

We’ve checked the coverage for postcode SO23 0PZ and can confirm there is currently an unplanned outage affecting the area. This will be impacting service, which is why you’re experiencing problems.

At the moment, we’re unfortunately unable to confirm an exact timeframe for when this will be resolved, as these types of issues depend on our network partners carrying out the necessary work to restore service.

We really appreciate your patience while this is being worked on, and we’re sorry for any inconvenience this is causing. If you continue to have issues once the outage has been resolved, please let us know and we’ll be happy to help further.

Regards,

Gemma M

The iD Mobile Social Media Team