New Contributor

Signal on and off. most time is no signal

3 replies
37 views

I got the sim on the 21st. of August. up to today signal isn't the best . Most of the time I don't have any Signal at all .

I running a small businesses as my only income. None one able to contact n that effect ing my business.I have 3 Sims from u they all the same. N I don't have WiFi call on my phone. Please help

Coverage

Hosai W

iD Mobile Employee

Hi @Xia ling

Thank you for getting in touch, please accept my apologies for any inconvenience caused to you in relation to the coverage issues.

Please use the following link to check the coverage in your area: https://www.idmobile.co.uk/help-and-advice/coverage or try to reinsert your SIM, or try your SIM in another phone. This will determine whether the issue is with the handset or with the SIM card itself.

Thanks,
Hosai

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X

Xia lingAuthor

New Contributor

Already try all those still the same ，ones i walk into my house，i lost signal，All of them，So i wont be able to receive any text or phone call，

Gemma M

iD Mobile Employee

Hi @Xia ling,

Thank you for the update and I am so sorry to hear that you are still facing these issues.

If the issue is still persisting, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat.

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Signal on and off. most time is no signal

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