On which number you are facing this problem?

On which number is that problem.

​@Zuk  Sometimes unplanned works are carried out of a outage to service. Check the network status to see if your postal code area has any issues report. Sometime even when a problem has been reported it may take a few days to update details on the checker.

https://www.idmobile.co.uk/help-and-advice/coverage

Also have you had or got service in a different areas to where you have this problem? 

Joe 🙂

Hi, ​@Zuk 

Thank you for sharing your detailed experience. We’re truly sorry to hear about the difficulties you’ve faced with signal. To fix a lack of signal for both calling and internet, try restarting your phone and toggling airplane mode, and also check for any network outages in your area using the link https://www.idmobile.co.uk/help-and-advice/coverage  

 If that doesn't work, try to reset your phone's network settings.

Thank you,

Zandile 

I do everything what You said but is still the same. 

Hi, ​@Zuk 

I can imagine how frustrating that must be, especially if you rely on your phone for calls and internet. 

Can I just confirm a few details to help check what’s going on?

Whether the problem happens everywhere you go, or only in one location.

The make and model of your phone.

Once I have that information, I can check for any network issues or outages in your area and guide you through some steps to get you reconnected as soon as possible.

Thanks,

Zandile

Everywhere is the same problem. My phone is samsung s23