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Question

Signal problem

  • October 27, 2025
  • 7 replies
  • 29 views

  • New Contributor

I don't have a signal from 2 days. I can't use my internet and can't call.

7 replies

  • October 27, 2025

On which number you are facing this problem?


  • October 27, 2025

On which number is that problem.


JoeKing
Silver Contributor
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  • Silver Contributor
  • October 27, 2025

@Zuk  Sometimes unplanned works are carried out of a outage to service. Check the network status to see if your postal code area has any issues report. Sometime even when a problem has been reported it may take a few days to update details on the checker.

https://www.idmobile.co.uk/help-and-advice/coverage

Also have you had or got service in a different areas to where you have this problem? 

 

 

Joe 🙂


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  • iD Mobile Employee
  • October 28, 2025

Hi, ​@Zuk 

Thank you for sharing your detailed experience. We’re truly sorry to hear about the difficulties you’ve faced with signal. To fix a lack of signal for both calling and internet, try restarting your phone and toggling airplane mode, and also check for any network outages in your area using the link https://www.idmobile.co.uk/help-and-advice/coverage  

 If that doesn't work, try to reset your phone's network settings.

Thank you,

Zandile 


  • Author
  • New Contributor
  • October 28, 2025

I do everything what You said but is still the same. 


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  • iD Mobile Employee
  • October 28, 2025

Hi, ​@Zuk 

I can imagine how frustrating that must be, especially if you rely on your phone for calls and internet. 

Can I just confirm a few details to help check what’s going on?

Whether the problem happens everywhere you go, or only in one location.

The make and model of your phone.

Once I have that information, I can check for any network issues or outages in your area and guide you through some steps to get you reconnected as soon as possible.

Thanks,

Zandile

 


  • Author
  • New Contributor
  • October 28, 2025

Everywhere is the same problem. My phone is samsung s23