signal problems

Forum|Forum|16 days ago
August 26, 2026
1 reply
7 views

I've had no signal at all the last 3 days when I leave the house. There are no mast works being done locally, I've tried cleaning sim. I've tried all the recommended actions and ID mobile today suggested moving to E Sim. So did that and still same issue. Soon as I step outside no signal, 4G etc. Just the little satellite symbol. ID mobile don't seem to have anyone to speak with so no idea what to try next. Until 3 days ago never had an issue.

Z

Zubair H

iD Mobile Employee

Hi @Keith3790 ,

Thank you for reaching out. I'm sorry to hear you're experiencing issues with your service.

To investigate this properly and carry out the necessary troubleshooting, we'll need to discuss your account in a private setting.

As this is a public platform, we're unable to assist with account-specific queries here for security reasons. Please contact our Live Chat team using the link below:

https://www.idmobile.co.uk/live-chat

Once connected, explain the issue you're experiencing, and an advisor will be happy to help further.

Thank you for your understanding.

Kind regards,

Zubair
iD Mobile Social Media Team

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