Sim 1 not provisioned but its an e-smin

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Using an e-sim but got a message saying sim 1 not provisioned and I cant send text messages. Had the phone a year already and this has only just happened following an update.

Gemma M

iD Mobile Employee

Hi @Blufawn,

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M
The iD Mobile Social Media Team

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