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Postman pat
New Contributor
April 26, 2026
Question

sim card not recognised

  • April 26, 2026
  • 6 replies
  • 45 views

After being very happy with the service from Id mobile for 4 months my wife's SIM card is now no longer recognised so she now doesn't have any signal, I've rebooted the phone several times and followed recommended fixes from the id mobile website, none of these suggestions have worked.

    6 replies

    Geluk
    Silver Contributor
    Geluk
    Silver Contributor
    April 26, 2026

    Get her to pop in to a local Curry’s who can issue new one.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    April 26, 2026

    Hi ​@Postman pat 

     

    Sorry to hear that your wife’s SIM card is no longer working.

     

    Have you tested the SIM card in a different device?

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Postman patAuthor
    New Contributor
    April 26, 2026

    Hi ​@Postman pat 

     

    Sorry to hear that your wife’s SIM card is no longer working.

     

    Have you tested the SIM card in a different device?

     

    Michael Z

    I haven't tried that but I've just ejected the SIM and reinserted it and it seems to be working. 

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    April 27, 2026

    Hi ​@Postman pat 

     

    Thank you for letting me know and glad that the SIM card is working. If you need any further assistance, please don’t hesitate to let us know.

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Postman patAuthor
    New Contributor
    May 3, 2026

    The SIM card has stopped working again, I have been to Currys (id mobile partner) and got a new SIM card if I provide the SIM card number can you activate the SIM card and still keep the same number?

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    May 3, 2026

    HI ​@Postman pat, 

     

    Please contact us via Live Chat or through our social media direct messaging channels, where a member of the team will be able to assist you with activating your SIM.

     

    Owethu

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