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sim card not working

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  • BYar
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  • 1 reply

I have been with ID for years and had the same phone for ages. Last week my SIM card stopped working, just said no sim. Then randomly started working again. Today it stopped again, I tried flight mode, then on and off, I went to another area….nothing. Tried customer service who told me to reset network, which I did but didn’t work and just chucked me out of the chat id spent 20 minutes getting into (grrrrrr).

finally another hard reset of my phone got it to work, for an hour then it disappeared again and nothing is making it start again. I’m guessing I need a new sim but the chat is infuriating and I can’t find a way to request it.

Best answer by MZone

Follow this guide here:

 

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    MZone
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    • MZone
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    • 577 replies
    • Answer
    • January 21, 2025

    Follow this guide here:

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    andewhite
    1 person likes this
    • andewhite
      andewhite
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3032 replies
    • January 22, 2025

    Hey there ​@BYar, we’re very sorry to hear that.

     

    Please follow the link sent kindly by ​@BYar, as we’d advise trying a replacement SIM card.

     

    If you do get one, and the issue persists, please respond here so we can troubleshoot further.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    B
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    • BYar
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    • 1 reply
    • January 23, 2025

    So I went to curry’s, got a new sim, got it activated and it worked from 2pm yesterday to 8am today and now I’m back to the same problem. Any ideas????

    andewhite
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    • andewhite
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    • 12056 replies
    • January 23, 2025
    BYar wrote:

    So I went to curry’s, got a new sim, got it activated and it worked from 2pm yesterday to 8am today and now I’m back to the same problem. Any ideas????

    Does the replacement SIM work in a different phone, ​@BYar? 

    Forum member (non-iD)
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3032 replies
    • January 23, 2025

    Hey there ​@BYar, we’re sorry to hear that.

     

    As asked by ​@andewhite, is the SIM working in another device, or does it not work in both?

     

    This can help us understand if it’s more a SIM issue, or a phone issue.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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