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Community Member
Vickim1712
Community Member
October 1, 2026
Question

sim not activating after switch

Im still waiting on my sim being activated after bringing my old number over to my new sim I have been without network now for more than a day can I get some update on this 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 2, 2026

    Hi ​@Vickim1712,

     

    I’m sorry to hear you’ve been without service for more than a day while waiting for your number transfer and SIM activation to complete.

     

    Please contact our Live Chat team so they can check the status of the number transfer and SIM activation and investigate why you still don’t have service.

     

    https://www.idmobile.co.uk/live-chat

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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