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Community Member
Vickim1712
Community Member
Oct 1, 2026 5:17 PM UTC
Question

sim not activating after switch

Im still waiting on my sim being activated after bringing my old number over to my new sim I have been without network now for more than a day can I get some update on thisĀ 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 2, 2026 9:29 PM UTC

    Hi ā€‹@Vickim1712,

    Ā 

    Iā€™m sorry to hear youā€™ve been without service for more than a day while waiting for your number transfer and SIM activation to complete.

    Ā 

    Please contact our Live Chat team so they can check the status of the number transfer and SIM activation and investigate why you still donā€™t have service.

    Ā 

    https://www.idmobile.co.uk/live-chat

    Ā 

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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