Hi ​@Leo_Wheeler,

I'm sorry to hear that you've been having issues with your service since returning from holiday.

To help refresh your connection to the network, could you try the following:

• Turn Airplane Mode on for 30 seconds, then turn it back off.
• Restart your phone.
• Remove the SIM card, wait a minute, then reinsert it.
• Check that any travel eSIMs have been removed or disabled, if you used one while away.
• Ensure your phone's software is up to date.

For iPhone:

1. Go to Settings > General > Transfer or Reset iPhone > Reset.
2. Tap Reset Network Settings.
3. Enter your passcode if prompted and confirm.

For Android:

1. Go to Settings > General Management (or System, depending on the device).
2. Tap Reset.
3. Select Reset Mobile Network Settings or Reset Network Settings.
4. Confirm the reset.

Once the reset is complete, restart the phone and allow a few minutes for it to reconnect to the network.

If you're still unable to get signal or use mobile data after trying these steps, please contact our Customer Service Team via Live Chat so they can run some checks and, if necessary, arrange a replacement SIM for testing: https://www.idmobile.co.uk/live-chat

We hope you're back up and running soon.

Regards,

Gemma M

The iD Mobile Social Media Team