sim was showing no network for several hours today

4 replies
67 views

My sim randomly atopped working for several hours today, it was showing bars but said emergency calls only, no network on sim. Tried turning it off multiple times it didnt resolve then randomly 2 hours later it now seems to have registered the sim again

M

Marquerita T

iD Mobile Employee

Hi @Karenhay.

Thanks for letting us know about this, and I'm glad to hear your SIM has now registered back onto the network.

To help identify what may have caused this, please use the following link to check the coverage in your area:
https://www.idmobile.co.uk/help-and-advice/coverage.

It would also be worth trying to reinsert your SIM, or testing your SIM in another phone. This will help determine whether the issue was with the handset or with the SIM card itself.

Thanks,

Marquerita

The iD Mobile Team

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K

KarenhayAuthor

New Contributor

I checked on partners phone and it showed no issues with network. Sim started working and has since, iv had a few issues with data not working etc, yet i have signal etc. Iv had another sim in this phone and no issues

B

Brightonian

Active Contributor

This was happening to me the other day too. I checked online, via home wi fi, on a network down page and there were many reports that ID had issues.

I just had to wait it out, I'd already restarted my phone and re inserted the SIM, so that wasn't the problem.

I also had just the bars and emergency calls only message along the top.

I use ID for the cheapish SIM, but making contact with them I find is not the best unfortunately.

Gemma M

iD Mobile Employee

Hi @Karenhay and @Brightonian,

I’m sorry to hear you’ve been experiencing these intermittent signal and data issues.

As you’ve already completed some troubleshooting and the problems are continuing, we’d recommend contacting our Live Chat team and requesting a replacement SIM to rule out an issue with the SIM itself.

https://www.idmobile.co.uk/live-chat

If the issue continues after testing the replacement SIM, the team can complete any remaining troubleshooting and raise a technical ticket for further investigation where required.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.