She has upgraded from an iphone 7 to iPhone 11, it has no signal at all now, I saw somehwere about the Sim Pink but entered what I assumed was the pin twice incorrectly now dont want to risk being locked out totally - please help - we go on holiday tomorrow and I cant fix it at all - total joke you cant ring anyone and the live chat doesnt even work

Hey there @Abi White, welcome to Community!

Due to the issue being urgent, please contact us via our live-chat ASAP:

https://www.idmobile.co.uk/live-chat

If not working, please ensure you’ve enabled pop-ups, and please also try via different browsers or device. Also try clearing cache/cookies.

Thank you,

Tyler

Live chat tells me there are no agents available - this is a joke

Hi @Abi White 

I’ve just tried and got through to an agent, we’d recommend trying again.

Tom