I have had enough. The ID/3 "unlimited"  internet service has deteriorated so much that I am going  back to using EE. Initially the ID download speed was great, around 35Mbs to 60Mbs.

Over the last 2 or 3 months it has gradually become so slow that it is almost impossible to watch videos or TV. Last night it took over a minute to download a 1 small JPG. The speed check gives results from 460KPS yes KPS, with the occasional random excursion up to 12MPS.  My old copper wire broadband gave a consistent 12 to 18MPS.

3 and EE use the same cell tower near me.  I still have the same full bars of signal. I have tried Pixel and Samsung phones as well as a 4G lte router which all give similar slow results. I put my partners EE sim in the same phones and router and using the same cell tower got 48MBS to 62MBS. I know that ID don't throttle the speed because they said so. The only alternative must be their faulty equipment or software. 

Fortunately, I am on a 1 month contract so I don't need to waste my time  trying this possible fix or trying that possible solution or altering some random setting in the bowels of the operating system or walking round the house waving my phone about trying to get some speed.

I will simply move back to EE and my speed problems will evaporate. 

Yours sincerely,

Disappointed