New Contributor

slow speeds.tried all the tips

Forum|Forum|4 months ago
May 5, 2026
1 reply
25 views

I'm struggling.. had consistent speeds for over two years..now constantly not allowing data to work even though router says it's connected to the nearest tower with three put of five bars.. good signal quality, seems something isn't right.. shall I just get a new SIM for my WiFi router?

I put my mobile SIM card in and it's back up and working..

Gemma M

iD Mobile Employee

Hi @Ad12348,

I am so sorry to hear of the issues that you are facing, it may be that the SIM is just faulty yes, however as this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.