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New Contributor
May 23, 2026
Question

So Slow Internet

  • May 23, 2026
  • 5 replies
  • 72 views

Hi last few days internet slow down from 300mbps to 1-2 mbps I think maybe problem with my phone I reset same story and my other 2 phone slow to. I have 3 network mobile internet and same story. There any issue with network in Leicester le28 area? 

    5 replies

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    May 24, 2026

    Hi ​@Nobokazu,

    Thank you for reaching out to us, please accept my apologies for the inconvenience caused to you in relation to the coverage received.

    Please use the following to check the coverage in your area:
    https://www.idmobile.co.uk/help-and-support/coverage

    Thanks,
    Hosai

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    NobokazuAuthor
    New Contributor
    May 26, 2026

    Hi till last thursday was no problem.  This before thath happened.

     

    NobokazuAuthor
    New Contributor
    May 26, 2026

    And this is now Upload much faster the download. 

    NobokazuAuthor
    New Contributor
    May 26, 2026

    Anythink whats i can do or just change network? I have together 3 phones and 1 mobile internet. If that will still working like this i have to change network. Please help me out. Or tell me  how long that will keep low data speed. 

    iD Mobile Employee
    May 28, 2026

    Hi ​@Nobokazu 

     

    Could you please try manually connecting to our network to see if this improves your speed, as the mast may be slower due to high usage in your area.

    Please follow the steps below, as this will connect your device to the strongest available mast, and let us know if you notice any improvement.

     

    Can you try the below for me please and see if you can use services.

     

    Apple:
     
    Press Settings.
    Press Mobile Service.
    Press Network Selection.
    Press the indicator next to "Automatic" to turn automatic network selection on or off.
    If you turn off the function, press the required network which will be iD mobile.
    Slide your finger upwards starting from the bottom of the screen to return to the home screen.
    Wait few minutes and try test services again.

     

    Can you try and manually connect to iD mobile network via the steps.

     

    Android: 
     
    Swipe down on the main screen to reveal the notifications panel
    Tap the settings icon
    Tap Connections
    Tap Mobile networks
    Tap the switch button to turn Select automatically off
    Select iD mobile
    Wait few minutes and try test services again.

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.