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Question

social media not working

  • August 24, 2025
  • 5 replies
  • 40 views

My daughters iPhone 13 has suddenly stopped working when on 4G. She can send iMessages but can’t use any social media. We have tried resetting network settings, airplane mode etc…. Any ideas? Thanks all

5 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 27, 2025

Hey there ​@Rap070914, sorry to hear that. To confirm, outside of social media pages, are other pages etc working with data or not?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • August 27, 2025

Thanks for your reply. The only thing that seems to work is being able to send iMessages. Snap, insta, TikTok all not working. 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 30, 2025

Hey there ​@Rap070914, and is that whilst using our data?

 

Or does it happen on Wi-FI also?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • August 30, 2025

Purely when using data. WiFi is completely fine. 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 2, 2025

Hey there ​@Rap070914, sorry to hear that.

 

What’s the full postcodes you’re having issues in please?

 

Thanks,

Tyler