"Sorry, your service does not allow access to this number"

Forum|Forum|9 months ago
November 12, 2025
4 replies
146 views

Since Tuesday morning I’ve been unable to make phone calls. I either get an engaged tone, or a message saying “sorry, your service does not allow access to this number”.

This has now resulted in me being unable to phone my GP in order to make a critical appointment.

Can someone please tell me what I need to do to get a working phone service?

I’ve got an eSIM on a Samsung Galaxy S23.

Thanks.

JoeKing

Silver Contributor

@pidgin A inconvenience to you but I take it everything was work fine with your current setup (phone and Sim).. I'd advise you to check your full postal code on this link below to see if any faults have been reported or on-going work in the area.

It sounds as a network problem hopefully you won't be out of service to long.

https://www.idmobile.co.uk/help-and-advice/coverage

Joe 🙂

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

P

pidginAuthor

New Contributor

All back to normal today - hopefully will stay that way!

Gemma M

iD Mobile Employee

Hi @pidgin

We are so happy to hear that your services are running smoothly again. If you require any further assistance in the future, please do not hesitate to get back in touch. We’re happy to help.

Regards,

Gemma

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

JoeKing

Silver Contributor

All back to normal today - hopefully will stay that way!

That's good services are working as they should thanks for reporting back.

Joe 🙂

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉