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speed drop

  • April 8, 2026
  • 2 replies
  • 8 views

Hi, how come my Internet speed has dropped dramatically 

2 replies

Lamiya C
iD Mobile Employee
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  • iD Mobile Employee
  • April 11, 2026

Hi ​@Steve2310 ,

 

I’m really sorry to hear your internet speeds have dropped, I completely understand how frustrating that can be, especially when things were working fine before.
 

There are a few common reasons this can happen, and we can run through some quick checks to help improve it:

• Restart your phone to refresh the network connection
• Toggle Airplane Mode on for 30 seconds, then off again
• Check if you’re in an area with good coverage (speeds can vary depending on location and congestion)
• Make sure you haven’t reached any data limit or temporary speed reduction on your plan
• Try switching between 4G/5G in your network settings to see if one is more stable
• If possible, test your SIM in another location or device to rule out a local issue
 

Also, if many people are using the network in your area at the same time, speeds can temporarily slow down due to congestion.

 

Lamiya


  • Author
  • New Contributor
  • April 14, 2026

Done all of the above but still the Internet is much much slower than it usually is, at any time of the day