Split Port issue

Forum|Forum|22 days ago
September 6, 2026
5 replies
48 views

I am having issue with a split port, can make calls to any network, can recieve calls from any netwrok bar tesco mobile, don’t seem ot be getting anywhere with support or tech support

Gemma M

iD Mobile Employee

Hi @paulo1971,

Apologies for the delayed response, however could you let us know whether you still require assistance with this?

We look forward to hearing from you.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

P

paulo1971Author

New Contributor

Hi i am in the process of waiting to hear from my previous provider EE to confirm wether tech support have actually re requested my porting in files or have even got in touch with EE MNP team to iniate a re port, tech just keep fobbing me off with just saying everything ok id mobile side.

Gemma M

iD Mobile Employee

Hi @paulo1971,

Thanks for the update.

We appreciate you letting us know where things currently stand.

Hopefully EE will be able to confirm whether the porting files have been re-requested and whether contact has been made with their MNP team. Once you have that information, it should help clarify the next steps.

If you do require any further assistance after hearing back from EE, please let us know and we'll do our best to point you in the right direction.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

P

paulo1971Author

New Contributor

Hi Gemma still not getting anywhere with this EE have fully released my number to ID network and are not able to do anything more, i have now found that it is any tesco/o2 numbers have the issue calling me, i have tried to get my daughter who is on tesco to get them to raise a ticket with thier backend o2 to do a call trace and find out with the switches to the three network are failing but they have refused to raise one saying the issue is with ID mobile end

Starting to get rather irate at no one taking notice