Hi ​@Adam1234 ,

Thanks for getting in touch. I’m really sorry you’re dealing with a split port issue — I know how frustrating that can be when you just want everything to work properly.
A split port usually happens when part of your number transfer completes but some services (like calls or texts) don’t fully switch over. Here are a few quick things you can try:

-Restart your device – This often helps refresh the network connection.
-Check your SIM/eSIM settings – Make sure the correct profile is active.
-Test your services – Try making a call and sending a text to see what’s working.

If it’s still not sorted after that, please reach out to us via Facebook or Instagram, Live Chat, Community, or email us at socialqueries@idmobile.co.uk with your account details. We’ll make sure this gets fixed for you as quickly as possible.

Kind Regards,
Lamiya

I have tried all the steps restarting device checking its in sim port 1 updating the device manually switching network operators resetting network settings etc. I can make calls fine just can't receive them I was advised through live chat to get a new sim but read up and says not to as this can worsen the issue. I am pretty sure it is a split port issue and id mobile need to liase with Vodafone to rectify

Hi Adam. Have exactly same issue. Have just emailed them to see if they can sort.

is your issue now fixed if you don’t mind me asking?

Damon