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Active Contributor
Beebee4
Active Contributor
February 25, 2026
Question

Straight to voicemail without ringing

  • February 25, 2026
  • 11 replies
  • 190 views

I have recently moved to ID mobile from Vodafone. Since then, if I am scrolling on my phone and someone tries to ring me, it comes up with a missed call and the caller hears it go straight to answerphone. All of the fixes of lengthening ringing time are irrelevant as it rings fine when I’m not on it. 
 

I’ve missed some really important calls that I can’t call back like the hospital. The phone is in my hand! Full WiFi and signal. I now have to have my phone on the table if waiting for a call. This has never happened with Vodafone and started straight on switching. 
 

This also happens to my husband. When I ring him it often goes to voicemail too so I know to just ring back. We will have to switch as it’s a deal breaker, what happens with the contract though?

    11 replies

    Active Contributor
    Beebee4Author
    Active Contributor
    February 25, 2026

    Just to say I have also checked all the call settings and voicemail settings and have reset network settings. I’m on iPhone 15 pro and same phone as when with Vodafone. Husband also with ID Mobile and finding the same. Happens when I ring my kids with ID Mobile, especially my daughter who is always scrolling so seems to be an ID issue

    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    February 25, 2026

    Hi ​@Beebee4,

     

    Thank you for your message. 

     

    We’re truly sorry to hear about the calling issues you and your husband are experiencing as we understand how frustrating and concerning that must be. This is certainly not the experience we want for you. To help investigate, please check that your number is correctly saved on your iPhone by following the steps below. Also ensure that Do Not Disturb/Focus modes and Call Forwarding are disabled under your phone settings:

     

    1. Go to Settings
    2. Tap Phone
    3. Tap My Number
    4. Use the delete button to remove the old number
    5. Use the keypad to enter the new number
    6. Tap Save
    7. Restart the iPhone

     

    Thanks,

    Kwanele

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    Beebee4Author
    Active Contributor
    February 25, 2026

    Yes I’ve done all of that before I posted. Correct number, focus is only on at work and overnight on a timer so never in the day when I’m scrolling. It only happens if I’m on my phone at the time. It’s as if the network can’t cope with using data and receiving a phonecall at the same time. I can see there are other posters mentioning this too. 

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    February 27, 2026

    Hi ​@Beebee4. Can you please share your postal code, so we can do a coverage check.

     

    ~Marquerita

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    Beebee4Author
    Active Contributor
    February 27, 2026

    Dh87tb but it doesn’t just happen at home

    Active Contributor
    Beebee4Author
    Active Contributor
    March 10, 2026

    Any other solutions please? It’s really annoying and started the minute I switched. Not internet or data related as both strong. Not phone related as I have the same phone I did with Vodafone and never happened. Must be network related

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    March 12, 2026

    Hi ​@Beebee4 

     

    I do apologies that you are having this issue.

     

    Can you try a mobile network reset for me please and see if that improves the issues.

     

    Apple: 

     

    1.Press Settings.
    2. Press General.
    3. Press Transfer or Reset iPhone.
    4. Press Reset.
    5. Press Reset Network Settings.
    6. Press Reset Network Settings.
    7. Slide your finger upwards starting from the bottom of the screen to return to the home screen.
    8. Restart phone

     

    Android:
     
    1. Slide your finger downwards starting from the top right side of the screen.
    2. Press the settings icon.
    3. Press General management.
    4. Press Reset.
    5. Press Reset mobile network settings.
    6. Press Reset settings.
    7. Press Reset.
    8. Press Reset Wi-Fi and Bluetooth settings.
    9. Press Reset settings.
    10. Press the Home key to return to the home screen.
    11. Restart phone

     

    Michael Z

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    Beebee4Author
    Active Contributor
    March 12, 2026

    Yes my original post or the one underneath mentions that I already did a network resetting

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    March 13, 2026

    Hi ​@Beebee4. Thank you for your post, please accept apologies for the inconvenience this is causing you. Can you please reach out to our Live Chat team via https://www.idmobile.co.uk/live-chat so that this can be further escalated to our technical team.

     

    ~Marquerita

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    jammy2016
    New Contributor
    March 20, 2026

    This has been happening to me too! I've tried all of the resetting tips and it works for a little while but then it goes back to sending calls to Voicemail. So strange and frustrating! 

     

    Did you manage to solve it? 

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