New Contributor

Switch to a different network

3 replies
17 views

Hello,

I am a ID mobile customer.My current contract finished on the 14th August 2026 and like to leave IDmobile.I have not used this number for 20 months as I lost the sim and cannot set up an online account on this number to arrange cancellation through the app.Can you please cancel any further contacts with IDmobile.

Z

Zandile M

iD Mobile Employee

Hi @norismail

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandie M

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

N

norismailAuthor

New Contributor

I’ve gone to the private message but there appears to be no message for me.

M

Marquerita T

iD Mobile Employee

Hi @norismail.

Thank you for your post. If you’d like to disconnect your account, please contact us directly so we can handle this securely and confirm the details with you.

You can reach us via live chat here: https://www.idmobile.co.uk/live-chat.

Let the team know you want to disconnect your account, and they’ll guide you through the next steps.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.