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Switched today by not geting SMS

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Hi, I switched today but SMS are not being recicved. I got the text saying swithc complete but I text myself from my other phone and it doesn’t arrive

WelshPaulAnswer

Platinum  Contributor

You need to be patient and wait until tomorrow to report any issues.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

WelshPaulAnswer

Platinum  Contributor

You need to be patient and wait until tomorrow to report any issues.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Gemma M

iD Mobile Employee

Hi @NickC84,

I’m so sorry to hear that you haven’t received a text confirming that your switch has completed yet. Please note that the porting process runs until 10PM this evening. If you still haven’t received any updates by then, please let us know and we’ll be more than happy to take a closer look into this for you.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

N

NickC84Author

Active Contributor

Hi @NickC84,

I’m so sorry to hear that you haven’t received a text confirming that your switch has completed yet. Please note that the porting process runs until 10PM this evening. If you still haven’t received any updates by then, please let us know and we’ll be more than happy to take a closer look into this for you.

Regards,

Gemma M

The iD Mobile Social Media Team

Thanks. I got that message a few hours ago but not getting SMS or iMessages

Gemma M

iD Mobile Employee

Hi @NickC84,

I am so sorry to hear, please could you try the below steps to see if this resolves the issue.

If you have an Android:

Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

If you have an iPhone:

Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

N

NickC84Author

Active Contributor

Hi @NickC84,

I am so sorry to hear, please could you try the below steps to see if this resolves the issue.

If you have an Android:

Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

If you have an iPhone:

Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified.

Regards,

Gemma M

The iD Mobile Social Media Team

Thank you. I tried all that and still nothing 🙃

Gemma M

iD Mobile Employee

Hi @NickC84

I’m really sorry to hear that you’re experiencing this issue. Could you let me know if you’ve already contacted our customer service team directly? They’ll be able to take a closer look and help resolve it.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

N

NickC84Author

Active Contributor

Hi @NickC84

I’m really sorry to hear that you’re experiencing this issue. Could you let me know if you’ve already contacted our customer service team directly? They’ll be able to take a closer look and help resolve it.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi Gemma. Yep I think we have been chatting. SMS is now working but not iMessage, I have tried everything. Please help, thank you