Hi Michael Z,

I’m not confident that whatever was going on has been fixed. 
 

Recently I completely lost my mobile signal (twice), so I do wonder if some work is being carried out on the local mobile towers. 

It still doesn’t explain why WiFi calling was also having issues. Though, I did manage to successfully have a WiFi call last week. 
 

Three Second Delay. 

Hi ​@Three Second Delay,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z

Hi,

Is it possible to port my mobile number off of this network, but still retain a SIM with my current contract on it?

I just can’t use this network, for my main number. 
Hope you can help.

Kind regards,

Andrew

Just want to keep this topic current. Lots of customers (including me) seem to be getting an identical three-second delay on both Wi-Fi and Mobile signal.

It’s a specific known fault that seems to have lots of workarounds that don’t seem to work, and points to IDMobile’s calling infrastructure having some problem.

Does anyone know what IDMobile are doing about this, other than suggesting customers go elsewhere?

Hi ​@phild123.

Thank you for your post. We’re sorry to hear that you and other customers are experiencing a consistent delay during calls. We understand how frustrating this must be, particularly when the usual troubleshooting steps have not resolved the issue.

Could you please share your postcode with us? This will allow us to check the network status and coverage in your area and investigate the issue further.

Please avoid sharing any personal or account details publicly.

We apologise again for the inconvenience and look forward to looking into this for you.

Thanks,

Marquerita

The iD Mobile Team