New Contributor

terrible signal and call delays

3 replies
55 views

Since switching to ID mobile I have had terrible signal, resulting in lost calls and call delays. The first 10-20 seconds of my call are fine but then a delay starts to occur between the sound being delivered and received, this gradually gets worse. I called ID mobile who suggested to switch to an esim, which i did wjith no improvement! Then they blamed a faulty handset (Brand new). I have basically been unable to use my phone for the duration of this contract and have to utilise wifi calling which isnt what im paying for. Has any one else had this problem?

R

Reme26

New Contributor

Yes! I switched a few weeks ago. It’s not too bad where I live but I work in central London and it’s awful. I’m literally in a dead zone and can’t call/text anyone!

K

KiyrhaAuthor

New Contributor

Honestly its a nightmare, I cannot get signal in my house and its sketchy when im out and about too. I would suggest cancelling and moving elsewhere whilst you can.

Gemma M

iD Mobile Employee

Hi @Kiyrha and @Reme26,

We're sorry to hear about the issues you've been experiencing with your coverage.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.