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Community Member
Phil1792
Community Member
January 15, 2026
Question

text messages not being delivered to normal numbers

  • January 15, 2026
  • 1 reply
  • 40 views

I have recently joined IDMobile and some of my text messages to normal numbers are not being delivered. I am trying to reply to

messages but they won’t go through. Any ideas? 
I’ve tried resetting my network and turning on and off but still no luck. 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    January 16, 2026

    Hi ​@Phil1792,

     

    I am so sorry to hear of the issues that you are currently facing. Please try the steps below, depending on the type of phone you have:

     

    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings

    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new/current number
    • Tap Save

    Then follow these steps to refresh iMessage:

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again

    Your iPhone should now recognise the SIM and verify your number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

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