New Contributor

the signal is always very bad

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Id mobile signal is always very very weak,I have been with id mobile for over 10 years,I have to think about leaving, Very disappointed ☹️

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Marquerita T

iD Mobile Employee

Hi @Forest18.

Thank you for letting us know, and I'm really sorry to hear this, especially after being with us for over 10 years, that's certainly not the experience we want for you.

Could you please share your postcode so I can look into the signal coverage in your area for you?

Thanks,

Marquerita

The iD Mobile Team

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M

Marquerita T

iD Mobile Employee

Hi @Forest18.

Thank you for your response. Once again, I am sorry for the connectivity issues you are experiencing.

I did a coverage check of your area, and the map shows no reported issues.

Can you please try the following troubleshooting to revive your connectivity;

Restart your device to refresh your connection to the network.
Turn Airplane Mode on for around 30 seconds, then turn it off again.
Check that your mobile data is switched on (if you're experiencing data issues).
Remove your SIM card, gently wipe it with a clean, dry cloth, reinsert it, and restart your device.
Check that your device software is fully up to date.
Reset your network settings to refresh your device’s connection to the network.

Thanks,

Marquerita

The iD Mobile Team

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F

Forest18Author

New Contributor

Morning Marquerita

Thanks for your message which I appreciate your time.

I'm afraid I have done everything you listed on your message but nothing improved unfortunately.

I called you on 10th this month and I was told that might be my over 10 years SIM card is too old and not updated yet so you ordered a new SIM card for me but I haven't received it yet.

That would be great if you could check my order.

Many thanks x

Gemma M

iD Mobile Employee

Hi @Forest18,

Thanks for getting back to us, and I’m sorry to hear the troubleshooting hasn’t helped.

A replacement SIM would usually arrive within around 3 working days. If it has already been longer than 3 working days since the replacement was ordered, please contact our Live Chat team so they can check the status and assist you further.

https://www.idmobile.co.uk/live-chat

Please also ensure that you never share any personal or account information, such as your mobile number, address, email address or payment details, within your Community posts, as this is a public platform.

Regards,

Gemma M
The iD Mobile Social Media Team

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GlendaH

New Contributor

I have been with ID Mobile for just over a year and my signal has been appalling ever since I joined. I had a number of extremely fruitless conversations with Customer Services who did not seem to understand my issues, so I am just waiting it out to get the end of my contract and get out. It appears that I am not alone having this problem but the customer service from the call centre is dreadful. All I get is I will call you back and I keep saying you may not be able to as my signal is bad so I don’t always get to know if someone has tried to phone me, or know if they have left a message.

Gemma M

iD Mobile Employee

Hi @GlendaH,

I'm sorry to hear about the experience you've had.

If the issue has already been escalated to our Complaints Team, you'll need to wait for their investigation to be completed and for them to provide an update. As the matter is already being handled by a specialist team, we're unable to intervene further from here while their review is ongoing.

We appreciate that this has been frustrating, especially given the impact it's had on your service, and we apologise for the inconvenience caused.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

G

GlendaH

New Contributor

Is my reply bing moderated?