trying to ubderstand why my wifi calling doesnt work

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Samsung s25+ connected to WiFi works fine for browsing Internet but wifi calling doesnt work. Where i live i have very limited signal so kinda rely on having wifi calling working. Checked wifi calling it is turned on, tried rebooting my phone nothing. Tried rebooting wifi router, still nothing

Gemma M

iD Mobile Employee

Hi @Simon2026,

Thanks for getting in touch. I'm sorry to hear you're having trouble with Wi-Fi Calling, especially as you rely on it due to the limited mobile signal in your area.

As you've already restarted your phone and router, please could you try switching Airplane Mode on, then manually turning Wi-Fi back on and connecting to your home network? Give it a few minutes before trying to make a call.

If this doesn't help, please check that your phone software is up to date. You can also try resetting your network settings by going to Settings > General Management > Reset > Reset Network Settings. Please note that this may remove saved Wi-Fi networks and Bluetooth connections.

If you're still having trouble after trying these steps, please contact our Live Chat team at https://www.idmobile.co.uk/live-chat so they can check your account and investigate this further if needed.

Please let us know how you get on, and we'll be happy to help.

Thanks,

Gemma M
The iD Mobile Social Media Team

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