Community Member

Question

Unable to access internet in Keswick, despite full signal and 5G connection

Unable to access internet in Keswick, despite full signal and 5G connection.

I work in Keswick, and it is always the same. It has been like this for at least the last 3 years.

iD Mobile Employee

Hi @Bing777

Thank you for getting in touch with us.

We're sorry to hear that the signal around your workplace in the Keswick area isn't meeting your expectations.

In the meantime, you can check the coverage in your area using the link below:

You may also find it helpful to try the following steps:

Reinsert your SIM card

Try your SIM in another phone

This will help determine whether the issue is related to your handset or the SIM card.

For iPhone (iOS) – Reset Network Settings:

Go to Settings → General.

Tap Transfer or Reset iPhone → Reset → Reset Network Settings.

Confirm the reset when prompted.

Once complete, return to the home screen and restart your iPhone.

For Samsung – Reset Network Settings:

From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.

Turn Select Automatically on or off.

Alternatively:

Go to Settings → General Management → Reset → Reset Network Settings.

Confirm by tapping Reset Settings.

Thank you,

Zandile M

The iD Mobile Team

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