Skip to main content
Community Member
September 3, 2026
Question

unable to connect to network

  • September 3, 2026
  • 1 reply
  • 10 views

We have recently returned from Spain and my son’s phone hasn’t reconnected to the mobile network here. Any suggestions. 
 

have tried hard reset

trying different networks instead of automatic selection etc

1 reply

Hosai W
iD Mobile Employee
iD Mobile Employee
September 7, 2026

Hi ​@Bolty21 



Thank you for reaching out to us, please do try a network rest on the handset and test the sim in another handset.

 

Thanks,
Hosai ​​​​​​​

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.