iphone 12mini

It’s a shame you guys just don’t see it from a customer perspective. Even though so many customers (me included) have tried all the various hardware resets, etc you still insist on the issue being a local one. It just isn’t. This wastes everyone’s time. Yours included.

Hey there ​@Normski001, I of course completely understand your frustrations, and do indeed see it from a customer perspective, and can completely appreciate what you’re saying. Again, I’m not stating what the issue actually is, merely suggesting what it could be indicating based on the limited information I have on this Community forum page. As with other customer issues, I cannot comment on that as every customers issues can be for different reasons and treated as a separate case. As mentioned, we want to help as best as possible, and not trying to waste either of our time here.

To clarify, you’ve tried network resets and have checked your phone number is correct in settings on the iPhone 12 Mini?

Also to check, when you try to make a call, do you receive an error message, or does it simply not ring?

Thanks,

Tyler

I too had the exact same issue on my id mobile account over the last few years. Ignored it thinking my phone was playing up until I started to notice the pattern described above, including switching to a new phone and inserting the same SIM and issue continued. But the real smoking gun was when my wife later transferred from another network to iD mobile and then began to experience the issue - she never had this on her previous network. I’ve since changed to EE, and magic - the issue has gone. 
She will likely have to do the same.

it is 100% a problem with id mobile themselves.

by the way this has all happened in 2026.

Hi ​@FroggyJ98,

Please accept my apologies for any inconvenience caused to you in relation to the network issues you have faced.

You can also check the coverage in the area on the link below.
Mobile Coverage | iD Mobile Network

Thanks,

Hosai