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Vardre
New Contributor
August 27, 2025
Solved

Unable to make calls

  • August 27, 2025
  • 7 replies
  • 282 views

I am unable to make calls. I have gone through the troubleshooting guide, and put my SIM into the wife's phone which is the same model, is currently on ID, not experiencing any issues, and I still cannot make phone calls.

Used the 'live chat' (which is laughable) and the chat not just sends you to a guide about 3G being switched off, without the option to chat with an agent. 

 

    This topic has been closed for replies.
    Best answer by Decembersangel72

    Hi ​@Vardre 

    If you and your wifes phone are the same make/model, have you compared the individual settings between each of the handests to make sure they are the same? Sometimes it is the simplest detail that makes all the difference.

    If it is only your SIM that has a problem connecting, when trying to make a call with either handset, then it may be worth getting a replacement SIM:-

    To get a replacement SIM card, log in to the iD Mobile app or your account online, click on Plan and the go to SIM & Phone Management > Request a replacement SIM, which will then be sent to you and which usually arrives within 2-3 days. Alternatively, you can either chat with an iD Mobile agent or visit a Currys store for an immediate replacement. 

    If you wish to do this via an adviser on Live Chat:-
    https://www.idmobile.co.uk/live-chat
    Type ‘talk to a person’ in the dialogue box to connect to an adviser.
    (available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays)

    Just be aware that your account will be paused and you will not be able to use your phone until the replacement SIM has been activated.

    Good luck x

    7 replies

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    August 30, 2025

    Hey there ​@Vardre, sorry to hear that. To speak to an agent on live-chat, please type “Speak to an agent”. 

     

    What phone do you have and what’s the full postcode?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    VardreAuthor
    New Contributor
    August 30, 2025

    Hi Tyler

    Redmi Note 12 Pro 5G

    SA65PA

     

     

    Decembersangel72
    Gold Contributor
    Decembersangel72Answer
    Gold Contributor
    August 31, 2025

    Hi ​@Vardre 

    If you and your wifes phone are the same make/model, have you compared the individual settings between each of the handests to make sure they are the same? Sometimes it is the simplest detail that makes all the difference.

    If it is only your SIM that has a problem connecting, when trying to make a call with either handset, then it may be worth getting a replacement SIM:-

    To get a replacement SIM card, log in to the iD Mobile app or your account online, click on Plan and the go to SIM & Phone Management > Request a replacement SIM, which will then be sent to you and which usually arrives within 2-3 days. Alternatively, you can either chat with an iD Mobile agent or visit a Currys store for an immediate replacement. 

    If you wish to do this via an adviser on Live Chat:-
    https://www.idmobile.co.uk/live-chat
    Type ‘talk to a person’ in the dialogue box to connect to an adviser.
    (available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays)

    Just be aware that your account will be paused and you will not be able to use your phone until the replacement SIM has been activated.

    Good luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    September 3, 2025

    Hi there ​@Vardre, we hope that ​@Decembersangel72 was able to help.

     

    Please let us know if you're having issues still.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    VardreAuthor
    New Contributor
    September 3, 2025

    Still cannot phone out, am thinking of trying to get a replacement SIM from Currys.

    WelshPaul
    Platinum 
Contributor
    WelshPaul
    Platinum 
Contributor
    September 3, 2025

    Thinking? Go do it! What options do you have? 
     

    That being said, if your SIM works in your wife’s phone and it’s the same make and model, then the issue is likely with your device.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    September 5, 2025

    Hey there ​@Vardre, please try a replacement SIM card and let us know how it goes.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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