New Contributor

unable to make calls

6 replies
64 views

Trying to make a call saying I've reached my limit but I have unlimited calls. It is within the UK and to a UK number.

iD Mobile Employee

Hi @Jemimah McNeil ,

Can you try to restart your phone and try to make a call again.

-Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Jemimah McNeilAuthor

New Contributor

I've done that it says limit reached but I have unlimited calls and it is within the UK to a UK number

iD Mobile Employee

Hi @Jemimah McNeil

Can you tell me the make and model of the phone please.

-Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

New Contributor

Hi Jemimah, I’m having the same issue. Did you manage to find a fix

Jemimah McNeilAuthor

New Contributor

I didnt get it fixed however the issue stopped so idk. My phone is google pixel 9 pro xl

iD Mobile Employee

Hi @Jemimah McNeil

Thank you for the above information.

Please try the following settings:

Manually Select the Network
Go to Settings > Network & Internet > SIMs > Mobile network
Turn off “Automatically select network”
Wait for available networks to load
Select iD Mobile manually

Kinld re insert your Sim card as well or try your sim to another device.

Thank you,

Zandile m

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.