Hi ​@RoseJulia123,

I'm sorry to hear you're having issues with your calls.

Please try the following troubleshooting steps:

1. Turn Airplane Mode on for 30 seconds, then turn it off.
2. Restart your phone.
3. Check that you have signal bars showing.
4. Make sure Network Selection is set to Automatic.
5. Check that Call Barring isn't enabled.
6. Reset your network settings.

For Android:

1. Open Settings.
2. Tap General Management.
3. Tap Reset.
4. Select Reset Network Settings.
5. Restart the phone.

For iPhone:

1. Go to Settings.
2. Tap General.
3. Select Transfer or Reset iPhone.
4. Tap Reset.
5. Choose Reset Network Settings.
6. Restart the phone.

If you're using a physical SIM, please also remove the SIM, clean it carefully, reinsert it, and try again.

Could you also let us know:

• Are texts working?
• Is mobile data working?
• What make and model phone are you using?

For your security, please don't post any personal or account information such as your mobile number, account number, email address, or payment details, as this is a public forum.

Regards,

Gemma M
The iD Mobile Social Media Team