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Community Member
June 9, 2026
Question

Unable to make calls or hear voicemail.

  • June 9, 2026
  • 1 reply
  • 11 views

I am unable to make calls or listen to my voicemail as it says i have exceeded my limit, however i have unlimited minutes, can you rectify this please. 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 9, 2026

    HI ​@LangFi

     

    We're sorry to hear that you're unable to make calls or access your voicemail.

     

    If the message states that you have reached your limit despite having unlimited minutes, it may be that the number you are trying to call is a chargeable or premium-rate service, which would not be included within your allowance.

     

    As we'll need to review the account and the specific call attempts in more detail, please contact us via Live Chat or send us a direct message through our social media platforms. A member of the team will be able to investigate this further and advise accordingly.

     

    Owethu