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Community Member
May 15, 2026 7:38 AM UTC
Question

unable to make calls outgoing. occasionally can but service poor

Hi there ID. Unable to make outgoing calls

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    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 15, 2026 10:32 AM UTC

    Hi ​@Lorddad,

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    I'm really sorry to hear you're experiencing issues with making calls, please try the steps below, depending on the type of phone you have:

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    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings

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    For iPhone:

    • Go to General, scroll down and click reset or transfer iPhone.
    • Click Reset
    • Click Reset Network Settings.
    • Once the iPhone is open.
    • Go to Settings
    • Messages Turn ON iMessage.
    • This will recognize the new sim and have it verified.

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    Your iPhone or Android should now recognise the SIM and resolve the issue, if this does not work, please let us know.Ā 

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    Regards,

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    Gemma M

    The iD Mobile Social Media Team

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