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Community Member
Bleu.7
Community Member
Oct 12, 2026 5:01 PM UTC
Question

unable to make calls woth automated voice saying i need to add more minutes but my plan is unlimited

I get an automated message saying I’m unable to make calls. I have unlimited minutes.   Help!!

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 13, 2026 8:59 AM UTC

    Hi ​@Bleu.7,

     

    I'm sorry to hear you're having trouble making calls.

     

    If your plan includes unlimited minutes, the message you're hearing may depend on the number you're trying to call. Some numbers are not included within your allowance and may require additional credit to be available on the account before the call can connect.

     

    Could you let us know what type of number you're calling, for example a standard mobile number, landline, or service number beginning with 08, 09, or 118?


    Regards,


    Gemma M
    The iD Mobile Social Media Team

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