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New Contributor
December 5, 2025
Question

Unable to make/receive calls in the West Yorkshire area

  • December 5, 2025
  • 4 replies
  • 159 views

I can't make or receive calls. Ive contacted my mum & husband via messenger & they too are unable to make/receive calls. We are in the West Yorkshire area.

    4 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    December 5, 2025

    Hi ​@Lisamd71 ,

     

    - I completely understand how frustrating this must be, especially since others in your area are experiencing the same issue.
    It sounds like there may be a temporary network problem in West Yorkshire. Here are a few quick steps you can try while we check this further:

    -Restart your phone to refresh the connection.
    -Turn Airplane Mode on for 30 seconds, then off again.
    -Check if calls work over Wi-Fi (Wi-Fi Calling) if available.

     

    Lamiya

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    New Contributor
    December 5, 2025

    This isn’t just isolated to West Yorkshire.

     

    downdectector is reporting outages across the whole country.

     

    We’ve had poor signal in east anglia for about a week, and no service at all for the whole day.

     

    Any idea when the service will be restored?

    Lisamd71Author
    New Contributor
    December 5, 2025

    Hi Lanmiya, We've tried those suggestions & it hasn't made any difference, sadly.

     

    Hi Ladybug, you're right, it seems it could be other areas in the UK also.

    I hope it won't be off for much longer!

    iD Mobile Employee
    December 5, 2025

    Hi ​@LadyBug 

     

    Thank you for your message.

     

    I’m really sorry for the disruption this is causing. We’re currently experiencing a confirmed outage affecting calls and PAC code requests. Our technicians are actively working to fix this as soon as possible, and we expect it to be resolved within the next 24 hours.
    We know this isn’t ideal, but we won’t leave you in the dark. Compensation will be provided for each day you’re affected. Thank you so much for your patience and understanding.

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.