Unknown tel number assignment to a contact

Forum|Forum|3 months ago
June 29, 2026
2 replies
20 views

Why does an unknown number that I don't know and has never called me before show up as a missed call from my wife?

Gemma M

iD Mobile Employee

Hi @Nick888,

This can sometimes happen if your phone hasn’t correctly updated the caller ID details stored in your contacts or network profile, which can cause numbers to display incorrectly.

It may also be that your wife’s number needs updating on her device settings or network profile.

Please try the following:

On iPhone:

Go to Settings
Tap Phone
Check My Number and make sure it shows the correct number
Restart the phone afterwards

On Android (may vary by device):

Go to Settings
Tap About Phone
Tap SIM Status or Phone Identity
Check the phone number is correct and update if needed
Restart the device

We’d also recommend doing a network reset on both devices:

iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
Android: Settings > General Management > Reset > Reset Network Settings

After this, restart both phones and test again.

If the issue continues, please let us know and we can look into it further for you.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Gemma M

iD Mobile Employee

Hi @Nick888,

This can sometimes happen if your phone hasn’t correctly updated the caller ID details stored in your contacts or network profile, which can cause numbers to display incorrectly.

It may also be that your wife’s number needs updating on her device settings or network profile.

Please try the following:

On iPhone:

Go to Settings
Tap Phone
Check My Number and make sure it shows the correct number
Restart the phone afterwards

On Android (may vary by device):

Go to Settings
Tap About Phone
Tap SIM Status or Phone Identity
Check the phone number is correct and update if needed
Restart the device

We’d also recommend doing a network reset on both devices:

iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
Android: Settings > General Management > Reset > Reset Network Settings

After this, restart both phones and test again.

If the issue continues, please let us know and we can look into it further for you.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.